Last Updated: May 07, 2025
However, there can be times in your life when you must alter your travel plans due to an emergency, bad weather or anything else that you have not anticipated, and this is why we are here at Unicorn Travelz to assist you through these situations. This Refund and Cancellation Policy outlines the general process for your booking cancellation and refund, booking changes and travel service changes for customers of our website and services.
Clients agree to all terms of this policy by making a booking or utilizing services offered through the website.
Customers can cancel eligible travel services by contacting our support team via the official channels of communication on the web site. All cancellations are made in accordance with the policies of the airline, hotel and tour operator linked to the booking.
The approval for cancellation and eligibility for refunds could be determined by one or more of these factors, such as type of booking, supplier requirements, travel dates, and cancellation restrictions placed on the booking.
Special bookings and/or reduced rates may not be eligible for cancellation or refund of the booking once confirmed.
Flights are subject to the rules and conditions of fares of the airline in question. Various airlines might have different cancellation fees or service charges or might make different deductions from the ticket's value depending on the type of ticket and when it was cancelled.
Some of the important conditions can be:
The individual policies of the hotel or accommodation provider will apply to cancellations of hotel bookings. The cancellation time and the conditions for refunds may vary according to the room type and season and booking category.
In some situations:
Holiday packages can contain a number of travel components: flights, hotels, transport, sightseeing and more. Package cancellation fees may be subject to change based upon package supplier terms and cancellation period.
Reimbursements shall be dependent upon:
The eligible refunds will be processed once confirmed by the travel provider/supplier. Depending on banking processes, payment options, airline processing or transaction times, refund amounts may be delayed.
If it is possible, approved refunds are issued in the same method of payment that was used when booking the accommodation.
In some cases, returns may not be accepted such as:
Travel dates, passenger names, hotel arrangements and package details may be subject to change upon approval of the supplier and/or the terms and conditions of travel. Changes may incur extra charges, fees or fare variations.
Unicorn Travelz will do its best to support customers who are able to make changes to their bookings.
The Unicorn Travelz shall not be liable for any delay in refund, disturbances in booking or cancellation due to any situation which is beyond reasonable control. They can be related to natural disasters, government restrictions, weather conditions, public emergencies, airline operational problems or political events.
If this is the case, a refund and/or a change of booking will depend on the travel supplier's respective policies.
It is the responsibility of customers to check booking conditions, cancellation policy, travel papers and refund policy before making a booking. They are told they should be informed about the trips' cancellations before taking any other charges, too.
For any request regarding refund, booking or cancellation, please contact Unicorn Travelz via the official contact form available on the website. Our staff will do their best to give you information and assistance during the process.